Bookstore Renewal Initiative

The Brown Bookstore Renewal Initiative is a series of projects aimed at bringing the campus bookstore, an institution for both members of the Brown community and the larger Rhode Island community, up to a new level of service to our customers. This project involves a number of improvements to the building itself, as well as to the services we provide to the communities we serve.

Highlights

Layout Reorganization & Cosmetic Changes
One of the projects we've undertaken is to improve the layout of the store. This phase of the project planning has undergone several revisions (see the current layout plans here), and may continue to undergo revisions over the next several months. Internal focus groups, as well as community input, have contributed to the layout plans and changes. These changes are aimed at both improving the cosmetic appearance, product and section flow, and space optimization. We are very excited about these changes, and we ask the community to continue contributing your input to these plans.

Introducing a Cafe
One of the things that has been suggested for some time is a cafe in the bookstore. Included in the planning is a cafe right in the store! You can see some of the provisional plans in the proposed store layout.

Service Improvements
In our mission to consistently serve the community with the best customer service in the industry, we are constantly re-evaluating how we provide service, both in assisting customers in locating books to how we help you with your computer issues. As we reorganize the layout of the store, we are keeping in mind the best way to provide service in each of our departments as you, the customer, move throughout our store. We want to provide you with the best shopping experience possible, so we welcome your comments and input in this regard.

Please visit our links on the right to learn more about our focus group results, see plans, and contribute your own ideas and input. We are very interested in what you think, so let us know!

Read More...

Focus Group 1: Findings

Focus Group 2: Findings

Focus Group 3: Findings

Focus Group 4: Findings

Focus Group 5: Findings

Focus Group 6: Findings

Preliminary Floor Plans